Information Technology Service Management

  • by admin
  • Course level: Intermediate


Graduate Certificate in IT Service Management is designed to teach candidates how to deliver, manage, and sustain the efficiency of IT services in an organization. Through this program, candidates obtain the required skills for improving business operations and providing valuable outcomes. Graduates learn how to improve process performance and how to optimize system effectiveness by using advanced IT systems which help organizations reach new heights.

The courses in this program teach candidates fundamental IT service management practices, principles, and concepts and prepare them for practical application of those in an organization. Candidates develop competencies required to develop and communicate IT solutions, manage and improve systems operations, and provide customer support.

The program is suitable for IT specialists seeking managerial or executive positions, operation managers, project coordinators and the like

What Will I Learn?

  • Assess the risks and issues confronted by an organization in Information Technology Service management.
  • Guide an organization in implementing, managing and maintaining development of the Information Technology Service delivery.
  • Acquire a thorough understanding of information security challenges in networks and software systems.
  • Understand the relationship between the Information Technology Service Management processes and ensure compliance with the requirements of the organization.
  • Prepare yourself with the necessary knowledge and skills to secure a leading role in information security service management

Topics for this course

4 Lessons

Course Outline

IT Service Management System Implementation
IT Service Management System Audit
IT Corporate Governance Management
Risk Management

Material Includes

  • Duration: Full-time-5 Days
  • 28 hours on-demand video
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion


  • No coding experience is necessary to take this course!
  • Any computer and OS will work — Windows, macOS or Linux.
  • A basic understanding of HTML and CSS is a plus.

Target Audience

  • Practice your new skills with coding challenges.
  • Organize and structure your code using software.
  • Get friendly and fast support in the course.