IEC 20000 Foundation
The ISO/IEC 20000 Foundation training course at Vega Institute enables the participants to gain knowledge on the best practices that are required to implement and manage IT Service Management System (ITSMS) as specified in the standards of ISO/IEC 20000. The core focus of the course is on the basic concepts of ISO/IEC 20000 that are related to implementing the integrated process approach for effectively managed services in order to meet business and customer requirements.
This training delivers the participants with the understanding on ITSMS policy, procedures, management commitment, performance measurements, management review internal audit, and continual improvement.
What Will I Learn?
- Acquaintance on the components and operations of an IT Service Management System
- Establish the relation between ISO/IEC 20000 and other frameworks
- Gain understanding on the approaches, methods, & techniques used to implement and manage ITSMS.