IEC 20000 Foundation

  • Course level: Intermediate
  • Categories PECB
  • Total Enrolled 0
  • Last Update February 3, 2021


The ISO/IEC  20000 Foundation training course gives you a detailed overview of implementing and managing an  IT Service Management System (ITSMS) as per the standards of ISO/IEC 20000. This training will take you through ITSMS  policy,  procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

What Will I Learn?

  • Understand the components & operations of an IT Service Management System
  • Understand the relation between ISO/IEC 20000 and other frameworks
  • Understand the approaches, methods, and techniques used for the implementation and management of an ITSMS

Material Includes

  • Duration: 6 Months
  • 28 hours on-demand video
  • 11 articles
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion


  • Basic Computer Knowledge.

Target Audience

  • IT Service Management Professionals
  • Anyone interested in acquiring knowledge of IT Service Management Systems (ITSMS)
  • Anyone aspiring for a career in  IT Service Management