IEC 20000 Foundation
Description
The ISO/IEC 20000 Foundation training course gives you a detailed overview of implementing and managing an IT Service Management System (ITSMS) as per the standards of ISO/IEC 20000. This training will take you through ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
What Will I Learn?
- Understand the components & operations of an IT Service Management System
- Understand the relation between ISO/IEC 20000 and other frameworks
- Understand the approaches, methods, and techniques used for the implementation and management of an ITSMS
Free
Material Includes
- Duration: 6 Months
- 28 hours on-demand video
- 11 articles
- 1 downloadable resource
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
Requirements
- Basic Computer Knowledge.
Target Audience
- IT Service Management Professionals
- Anyone interested in acquiring knowledge of IT Service Management Systems (ITSMS)
- Anyone aspiring for a career in IT Service Management