IEC 20000 Foundation
The ISO/IEC 20000 Foundation training course gives you a detailed overview of implementing and managing an IT Service Management System (ITSMS) as per the standards of ISO/IEC 20000. This training will take you through ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
What Will I Learn?
- Understand the components & operations of an IT Service Management System
- Understand the relation between ISO/IEC 20000 and other frameworks
- Understand the approaches, methods, and techniques used for the implementation and management of an ITSMS