Deploying Cisco Contact Center Express (UCCXD) v 6.0

  • Course level: Intermediate
  • Categories Cisco
  • Last Update 25/03/2021


UCCX is an up to date solution for advanced Contact Management and Call Routing. This course offers: integrated outbound call management, in-built Interactive Voice response, email and voice. This course covers the administration, maintenance, working, and deployment of UCCX.

What Will I Learn?

  • Build screen pops and macros
  • Analyze and access real-time reports
  • Install the IP Phone Agent
  • Build and modify counters
  • Build Wrap-up codes
  • Install Outbound Preview Dialer
  • Configure Unified CCX software
  • Terminate and end a call
  • Build outbound campaigns

Material Includes

  • Duration: 6 Months
  • 28 hours on-demand video
  • 11 articles
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion


  • CCNA-Collaboration/CCNP-Collaboration.