Advanced Scripting for Cisco Unified Contact Center Express- ASCCX
The Advanced Scripting for Cisco Unified Contact Center Express – ASCCX training course will give you the advanced knowledge on the topics that were learned in UCCX. The training will give you a detailed overview of implementing the features that extend the functionality of Cisco Unified CCX using the advanced tools available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, the Desktop Workflow Administrator.
What Will I Learn?
- Overview of Cisco Unified CCX
- Common Utilities & Practices
- Database Queries
- Skills-Based Routing
- Basic & Advanced ACD Routing
- Non-Queuing ACD Callback Methods
- Session Management and Enterprise Data Review
- Advanced ACD Callback Options
- Web Contacts Overview