Administering Cisco Unified Communications Manager v11x ACUVM v11x
The Cisco Administering Cisco Unified Communications Manager (ACUCM) v11.0 training certification course will give you a detailed overview on the Cisco Unified Communications Manager System including the concepts of IP telephony based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, the creation of phones and users, route plans, digit manipulation, media resources, and phone features. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
What Will I Learn?
- Introduction to IP Telephony
- Installation of the Cisco Unified Communication Manager
- Defining the Basic Configuration
- User Administration
- Exploring Phone Registration and Cisco Unified IP Phones
- Basic Route Plan Configuration
- Route Filters and Digit Manipulation
- Class of Control
- Understanding MediaResources
- Features and Services