Administering Cisco Unified Communications Manager (ACUCM) V11.X Training

  • Course level: Intermediate
  • Categories Cisco
  • Total Enrolled 0
  • Last Update March 27, 2021


The Cisco Administering Cisco Unified Communications Manager (ACUCM) v11.0 training certification course helps in obtaining a detailed overview on the Cisco Unified Communications Manager System which includes the concepts of IP telephony based in system administration, its features, function, and configuration. By taking part in the training, students can gain knowledge of system concepts: the creation of phones and users, clustering, route plans, media resources, digit manipulation, and phone features. The course is designed to help individuals who are related with utilizing and management, and performing administration for Level 1 and Level 2 support. Here Level 1 support is designed for the guidance of supporting phone users and making necessary moves, additions/modifications to the desktop phone environment, while level 2 supports focus on supporting changes in the organization, like new office locations openings or relocating the departments. However, this course does not involve the issues of new cluster deployment, initial deployment, or international deployments. Also, the course does not deal with the issues that are underlying the network such as switches, routers or Cisco IOS software configuration.

Who is eligible for doing Administering Cisco Unified Communications Manager (ACUCM) v11.0 training?

  • System administrators
  • Networking professionals

What Will I Learn?

  • Introduction to IP Telephony
  • Cisco Unified Communication Manager installation
  • User Administration
  • Explore about Phone Registration & Cisco Unified IP Phones
  • Defining the Basic Configuration
  • Configuration of Basic Route Plan
  • Route Filters and Digit Manipulation
  • Understanding Media Resources
  • Class of Control
  • Features and Services

Material Includes

  • Duration: 6 Months
  • 28 hours on-demand video
  • 11 articles
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion


  • It would be good if the candidates have basic knowledge of IP and networking or voice networks, but not mandatory.
  • Basic understanding on Windows desktop environment

Target Audience

  • Phone Network Administrators
  • Data System Administrators
  • Phone Network Engineers
  • Channel Partners/Resellers, Customers, Employees
  • Entry-level Network Engineers